Shipping policy

Shipping Policy

At Just Love Strong Brand LLC, we carefully prepare and package every order before it is shipped. Please review the following information regarding order processing and shipping times.

Order Processing

Orders are typically processed and shipped within 1–2 business days after the order is placed.

Business days do not include weekends or holidays. During periods of high order volume, sales, or special releases, processing times may take longer than usual.

Once your order has been shipped, you will receive shipping confirmation and tracking information when available.

Delivery Times

After your order has been shipped, delivery times depend on the shipping carrier and destination.

While most orders may arrive sooner, some packages may take up to 1 week to arrive after being shipped. Delivery times are estimates and are not guaranteed, as delays may occur due to the carrier, weather, holidays, high shipping volume, or other circumstances outside of our control.

Just Love Strong Brand LLC is not responsible for delays caused by the shipping carrier after an order has been shipped.

Pre-Order Drops

From time to time, Just Love Strong Brand LLC may offer products through pre-order drops.

For pre-order items, please allow up to 2 weeks for us to fulfill the order and ship it out. This additional processing time is necessary to prepare and fulfill pre-order products.

If your order contains a pre-order item along with other products, the order may be held and shipped together once the pre-order item is ready.

Once a pre-order has been fulfilled and shipped, standard carrier delivery times will apply.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Just Love Strong Brand LLC is not responsible for packages that are delayed, returned, or delivered to an incorrect location due to an incorrect or incomplete shipping address provided by the customer.

Lost or Delayed Packages

Once an order has been shipped and handed over to the shipping carrier, the package is under the carrier's responsibility while in transit.

If your tracking information shows that your package has been delayed, lost, or is experiencing an issue during transit, please contact the shipping carrier directly for assistance.

If you believe there is an issue with your order, you may also contact us at justlovestrong@gmail.com, and we will do our best to assist you.

Package Damage During Shipping

All orders from Just Love Strong Brand LLC are carefully and securely packaged before being handed over to the shipping carrier.

If the exterior of your package arrives torn, ripped, crushed, punctured, or otherwise damaged, the damage may have occurred during transit and is the responsibility of the shipping carrier.

Please refer to our Return & Damage Policy for information regarding products that arrive damaged.