Refund policy

Return & Damage Policy

At Just Love Strong Brand LLC, we take pride in carefully packaging and protecting every order before it leaves our facility. Because our products are inspected and securely packaged before shipment, we only accept returns or replacement requests for products that arrive damaged.

Damaged Products

If you receive a product that is damaged, you must contact Just Love Strong Brand LLC within 2 calendar days of receiving your order.

To request a return or replacement for a damaged product, please email us at justlovestrong@gmail.com and include:

  • Your order number
  • A clear description of the damage
  • Clear photos showing the damaged product
  • Photos of the packaging, if applicable

Photo proof is required for all damaged-product claims. Claims submitted after the 2-day period may not be accepted.

Once we receive your email and photos, Just Love Strong Brand LLC will review the claim and determine whether the product qualifies for a replacement or other appropriate resolution.

Package Damage During Shipping

All orders from Just Love Strong Brand LLC are carefully and securely packed and protected before being handed over to the shipping carrier.

If the shipping package itself arrives torn, ripped, crushed, punctured, or otherwise damaged, this damage may have occurred during transit and is the responsibility of the shipping carrier.

Just Love Strong Brand LLC is not responsible for damage to the exterior of a package caused by the shipping carrier after the order has left our possession. Customers should document any significant package damage upon delivery and contact the appropriate shipping carrier regarding the condition of the package.

If the product inside the package is also damaged, please contact justlovestrong@gmail.com within 2 calendar days of receiving the order and provide photo proof so that we can review the situation.

Non-Damaged Products

We do not accept returns or exchanges for products that are not damaged. This includes returns due to:

  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • No longer wanting the product
  • Personal preference
  • Any other reason unrelated to the product arriving damaged

All sales are considered final unless the product arrives damaged and the customer follows the damage-claim process outlined above.

Contact Us

For any questions regarding a damaged product or return request, please contact:

Just Love Strong Brand LLC
Email: justlovestrong@gmail.com

Please include your order number and photo proof when contacting us regarding a damaged product.